We use to improve systems in our organization whenever we land up into problems because of not properly recording the information. We start drafting new rules and forget it then and there. Is this the right approach.. Let us see here.

This article was published in Fixed Ops Magazine November 2008. In this article I share some personal experiences with the management at car dealerships nationwide in hopes to improve the customers experience in the service department.

In order to achieve success and goals one must have a gameplan in order to do so.

A social entrepreneur is someone who identifies a social problem and uses entrepreneurial principles to create, organise, and manage a venture to make social change. A social entrepreneur measures success based on the impact on the society.